We use a variety of couriers in order to ship products depending on the size and shipping address. The couriers that we use are Royal Mail, EVRi, Yodel, DX,...

How do I cancel my order? To cancel or amend an order you will need to contact us as soon as possible so we can stop the order from being dispatched. ...

If you require a VAT/tax invoice, please contact us here along with your original order number and we will forward a copy on to you.

On our website www.charlesbentley.com we accept most major credit and debit cards (except American Express), as well as Pay Pal. Please ensure your billing ...

We do not currently ship internationally, sorry

We offer free mainland UK delivery with some exclusions. Surcharges apply to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel I...

You can make changes to your order up to 24 hours after it has been placed by contacting us here. The sooner you do this, the better. If you’ve placed an ...

Good or bad, we always appreciate honest customer reviews. So, why not leave one via Trustpilot? Everything you say will help us make our products and custo...

Don’t worry! Simply contact us here with your full name and post code, and we will be able to provide any information you are looking for.

For any other queries, please do not hesitate to contact us here explaining your query.  We will try to get back to you within 7 working days.