We are sorry to hear of the problems with discount code for off your first order issued for new subscribers to our newsletter.
Can we advise the following:
- You must be logged into and active account on the website when using the code, please set up an account if required. (subscribing to the newsletter does not automatically set up and account)
- The code will be delivered to your inbox (please check the spam folder if not received) Please ensure the code is entered accurately containing all characters
- The code should be added to the dropdown "apply discount code" section when you view your basket
- The code must be used for a minimum spend of £150
Please note we are unable to refund discounts post purchase, the code must be used at the point of purchase