Trusted UK family run brand since 1860

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Product Usage and Assembly FAQ

Missing Screws or leg extensions for Trampoline
If you have purchased an 8-foot or 10-foot trampoline from us and are concerned about missing screws or leg extensions, please rest assured that these tr...
Fri, 16 May, 2025 at 1:04 PM
cement mixer does not include leather washers
Our cement mixers do not include leather washers, which are not required for its operation. The supplier has made changes to the parts used in the mixer, an...
Thu, 15 May, 2025 at 12:04 PM
Troubleshooting BBQ will not light
Step 1: Please verify that the gas supply is adequate. If the gas tank contains sufficient fuel, proceed to step 2.   Step 2: Assess the condition of the...
Thu, 22 May, 2025 at 4:40 PM
Important Precautions Damaged BBQ Assembly and Replacement Policy
Before assembling your BBQ, it is important to take certain precautions to ensure that your BBQ operates correctly and safely. Here are some important poin...
Tue, 3 Jun, 2025 at 11:19 AM
Missing or lost instructions
Please contact us and we will be able to send an electronic copy of the instructions.
Fri, 11 Sep, 2020 at 3:16 PM
Missing parts
We are sorry that you product has arrived with parts missing.   Please contact us with the parts numbers/letters and the quantity that are missing and we...
Fri, 11 Sep, 2020 at 3:18 PM
Problems assembling my cross trainer
This is quite a common issue that can easily be resolved. The right pedal tightens clockwise and the left threaded pedal (threads sloping upward to the l...
Mon, 18 Feb, 2019 at 4:32 PM
Which gas for my BBQ?
Which gas for my BBQ? Please ensure you purchase the correct gas for your BBQ, please be aware if purchasing for the first time the price can be increased ...
Fri, 11 Sep, 2020 at 11:55 AM
BBQ prevent flare ups or Fat fires
A problem often encountered with a gas BBq is flare ups and fat fires, it is essential to keep the BBQ clean and understand the limitations of cooking high ...
Fri, 29 Mar, 2019 at 11:43 AM
Does the gas BBQ have lava rocks?
Our Gas BBQ's do not use or require Lava Rocks for operation. Each burner bar has a burner cover which heats up. When any fats drips down it will vapori...
Fri, 11 Sep, 2020 at 3:26 PM